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Returns and complaints
This is an English translation provided for convenience. In the event of any discrepancy, the Polish-language version is legally binding.
Returns
Every item ordered in the online shop may be returned within 14 days of its delivery by submitting a declaration of withdrawal from the contract.
The quickest way to submit a return is to use the online form on the “Right of withdrawal” page:
After submitting the form, the customer receives confirmation of the request at the e-mail address provided. The online form helps us identify the order more quickly and process the return more efficiently.
The declaration of withdrawal from the contract may also be submitted by e-mail, by sending a message to info@bycabo.com, or in writing, by enclosing the declaration with the parcel.
Once the declaration of withdrawal from the contract has been submitted, the goods must be sent back without undue delay and no later than within 14 days of the date on which the declaration was submitted. The cost of returning the goods is borne by the customer.
The returned goods should be sent back in a condition that allows their nature, characteristics and functioning to be assessed. The customer is liable for any diminished value of the goods resulting from handling them beyond what is necessary to establish the nature, characteristics and functioning of the product.
In the case of clothing, please return the product with its original tags, if these were not removed during the ordinary inspection of the product. We do not accept products showing signs of use going beyond the ordinary inspection of the product.
Returns should be sent to the following address:
byCabo
ul. Norwida 4 lok. 207
80-280 Gdańsk
+48 736 079 779
To allow us to process the return more efficiently, please enclose the order number with the parcel. You may also enclose the supporting PDF return form, although the use of the PDF form is not obligatory.
The refund is made without undue delay and no later than within 14 days of the date on which the declaration of withdrawal from the contract is received. The Seller may withhold the refund until it has received the goods back or until the customer has supplied evidence of having sent them back, whichever occurs first.
The refund is made using the same means of payment as those used by the customer, unless the customer has expressly agreed to a different method of refund which does not entail any costs for them.
Complaints
The customer may submit a complaint concerning the goods purchased in any form, in particular by electronic mail, by sending a message to info@bycabo.com. The word “Complaint” may be entered in the subject line of the message.
It is advisable to state in the complaint the order number, the first name and surname, the e-mail address used for the purchase, a description of the non-conformity or defect identified and the preferred manner of dealing with the complaint, if the customer wishes to indicate one.
Goods subject to a complaint should, if their return is necessary in order to examine the complaint, be sent to the following address:
byCabo
ul. Norwida 4 lok. 207
80-280 Gdańsk
+48 736 079 779
The complaint will be examined within 14 calendar days of the date of its receipt. The customer will be informed of the manner in which the complaint has been dealt with by e-mail.